Who are Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Klarna Work?
Just shop and check out as normal. At checkout, then choose the Klarna payment method. You will know if you are approved in seconds and once approved you will get an email confirmation from Klarna.

Where can I use Klarna?
Klarna can only be used on purchases made on Nettl of Malton and other approved Merchants.

Are there any fees to use Klarna?
There are no extra fees when you follow your payment schedule properly.

How does pay in 30 days work?
Payments are collected on a 30 days basis off the debit of credit card given at the time of purchase. All scheduled payments will be sent over on email and you can review your purchases by logging in to Klarna here.

When will my order be delivered if I use Klarna?
Klarna orders are delivered within our standard delivery timeframes like any normal order.

How do I get a refund for an order purchased with Klarna?
Klarna refunds will follow our usual standard returns process. Your total balance will be updated once the refund has been processed and any remaining payments are automatically adjusted from the last instalment. Any payments already made will be refunded back to the original payment method. Do you have more questions about Klarna returns? Click here

What if I can’t pay a Klarna instalment?
Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.

Will this affect my credit score?
Klarna will not affect your credit score as there is no credit check needed.

Where can I find out more about Klarna?
You can contact Klarna anytime here or by downloading the Klarna app.

Payment FAQ’s

  • Pay later in the 3 interest-free instalments
  • Pay later in 30 days